Category Archives: Expenses

This category looks at stuff that we spend money on!

Phone Bills: How those calls can boost your phone bills?

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Travelling can be a lot of fun. It’s only when you come home and open your phone bill that you realize how much international dialling and roaming can cost. After my trip through the UK, I just opened my first bill (there’s one more due) and it’s more than 10 times my bill.

This would be okay but for the calls you receive from people you don’t know. For example, it is 3am in the morning UK time, the mobile rings and you pick it up. They’re asking for your wife who is 10,000km away and are unable to identify who they are. So all you have is the phone number: who can it be?

find out who's calling

Enter Reverse Phone Lookup services: visit their website, enter the mysterious number and find out who they are, or at least where they’re calling from. Then you can determine whether it’s worth calling them or not. The last time I was traveling in the UK, I spent quite a bit of money chasing calls; but this time I refused, I was able to decide which calls were important or not. Give it a try! Oh, and if you’re getting nuisance calls at 3a.m., then check out the National No Call Registry and see if signing up can prevent it! Either way, you can save a lot of money and trouble!

The only real question is: do you have enough of a problem that purchasing a $40 annual membership will make it worthwhile? I do like the guarantee though if a number is unavailable you get your money back! Perhaps it would be useful for those of us on SOHO business who make a lot of calls daily. Pity there’s no free trial.

Sponsored Post.

Citibank 3 – HSBC 0: Not all banks are the same

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I had been a customer of HSBC for a few years in HongKong, then in Taiwan when I transferred my account to Taipei. I thought “Great!” Finally a bank in Taiwan that understands international clients, a bank that has good service, a bank that excels in providing good products. Was I wrong? YES on 2 out of 3 counts.

hsbc

Flashy Name: Lousy Service

Their service though competent in face to face transactions really failed on indirect communications: I left email and notes in the system that we were supposed to use – they went unanswered so long I forgot about the query; I had my phone banking closed down twice because I prefer to do online banking; but the online banking service was somewhat lacking – and the occasional service had to be performed through the phone, such as opening a Term Deposit.

I tried to set up my accounts to handle electronic transfers (and was promised that it would be easy and efficient). This would have included my broker in the states, my regular payments, etc., in fact, the service NEVER worked, and I gave up trying to get HSBC to fix it; these weren’t the only problems I had. I also had office closing times that were switched just after I opened my account.

Worse, every single time I went into the office, there was a supposedly ‘new’ account manager to handle things: I never saw the same person twice. To add insult to injury, I never got my regular statements mailed to my home, and it took ages before I realized that they had carelessly written down my address so statements weren’t being mailed: this was despite asking several times and having confirmed my address several times. Wow!

In the end I closed my account. I never managed to utilize their service because there were so many problems just setting up supposedly basic services. In fact, I had planned to put all my assets in their care. But when I saw how little care they took over their clients, I eventually backed off, and left things as they are. Push came to shove, when they closed my phone banking for the SECOND time.

Rich Ironies – Perhaps we’re not rich enough

Today, to cap it all, I went in to see if I could buy traveler’s checks in British pounds. Given that they had branches in the UK, I thought this would be okay. But no. Sorry, this service is only for ‘customers’. Of course, I didn’t bite my tongue when I ‘reminded’ them that I had already closed my account because of their silly service rules.

To be fair: when I was in the UK, getting money was relatively easy with HSBC, and I did buy T/Cs before through them, though I think I had to order them. Their online security was great, too (since I do banking a number of times each month, the regular hassle just outweighed the benefits). And they did direct me to a bank that could provide me with what I needed.

Christine and I were discussing the situation tonight, and she made me realize that my accounts were just too small for them to bother with. I didn’t use their credit card, and wouldn’t run up a debt, even if I did. We didn’t use their mortgage services as they wouldn’t lend to me – the loan principal was TOO small, they said – which is a pity for them because we later remortgaged through our current provider, and will undoubtedly use a mortgage again in the future.

But, I thought: isn’t that weird? A bank doesn’t want to provide me these services so they think I’m a bad customer. In truth, I would have had the whole lot: mortgage, credit card, car loan, investments, and much more. I would have been a great customer for them, too.

Pause to Reflect: Your best friends are always underappreciated

Later I happened to call my REAL bank, Citibank to move some cash around, tidy up some deposits and get some cash for the trip to the UK next week. And they were so helpful and polite. I have never had problems with services being canceled, their interest rates tended to be better than HSBC, and whenever I’ve been to the branch, things were quickly sorted out. I’ll be testing their service in the UK to compare it with HSBC.

Many foreigners in Taiwan have bad experiences with the local banks, getting stuff done. Truthfully, I have never had any of the similar frustrations that I’ve had with HSBC with ANY of the local banks I have dealt with. Today, I went to Land Bank, one of the stodgiest of banks in Taiwan. I was served politely, accurately and quickly both times I did a transaction. It’s true: some of the local banks don’t have comfy seats, polite manners, but they usually get stuff done – with one big exception TaiHsin Bank. But then I didn’t choose to open an account there: I had to because of work. As soon as I quit, I closed it down.

There are problems with local banks, though: sometimes they have their own bureaucracy that’s hard to get through, if you are a foreigner; sometimes they charge more on international wires; they don’t always have a lot of foreign currency on hand; ATMs don’t always accept cards, and stuff. But I haven’t experienced as much frustration with any of the local banks as with HSBC.

What goes around comes around

HSBC has been in Taiwan for more than 20 years, and its focus on developing Wealth Management Services is undoubtedly a smart move. Overseas, HSBC is quite a reputable bank, and by most accounts, well worth dealing with. Unfortunately, in Taiwan, it’s getting the reputation for being a snob’s bank. That would be okay, if it was backed up by stellar service. In reality, service would barely rate 2 stars out of five. Alienating currently lower-income, lower net worth individuals now in a country with a fast-moving business environment, rising incomes, sharply rising wealth, really isn’t a smart move.

Disclaimer: This post is written by a former customer of HSBC in Taiwan and HongKong. I do not currently own shares or bonds in this company. I have no investments or any relation with this company other than outlined in this post.

Can a credit card help you budget? A Reader Shares

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I’ve found that a credit card can be a very good budgeting tool. I was always afraid of credit and seeing the amount of debt a lot of people have nearly convinced me that the cards weren’t financially healthy. But then my mortgage company offered me a card with 1% cash back applied to my mortgage principal.

It didn’t sound like much but I began paying my utilities with it, buying groceries and gas and just about everything else. It really added up. I just have to be careful not to overspend just because I have a nice credit limit. I have a record of most of my expenses, I save postage by using the card to pay online and I actually get cash back for buying things I have to get anyway!

I don’t have to carry cash anymore, either. Cash tends to be too easy to spend; now I think twice before I stop at White Castle, Safeways, or wherever. In my case, the credit card actually saves me money. I like the buyer protection, too, in case that new water heater is defective and I can’t get the company to fix it. It means I can get my issuer to deny payment if that company won’t accept responsibility for a defective product.

I pay the card off completely every month and I got one with no annual fee so I get all these benefits and the card issuer pays me! That’s a pretty sweet deal, to my mind.”

Share your experiences in this column with tips on good deals and bad deals! I too have applied for a credit card tied to a local store, Carrefour to take advantage of the bonus points and rewards schemes they offer. Still no word on the approval.

How Much Cash Do You Carry? – Share

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Jim at Bargaineering just asked how much people carry on their wallet… and it got me thinking. I typically don’t carry that much … really.

At the beginning of the month, I usually withdraw a nominal NT$5000 (about US$165) to last me as long as I can. It covers coffee money, snacks and outside purchases, the occasional book or two (which are hideously expensive here), newspapers (not daily), some daily necessities, or occasional luxuries. So about the 8th of the month I always feel richer than the rest of the month.

I do make withdrawals from the bank to cover additional expenses, so most of this money is pocket money in the broadest sense. Pretty much by the end of the month, I’ll ‘borrow’ NT$1000 from the wife who’s in charge of the general expenses. That usually lasts me from then to the end of the month.

BUT, the biggest enemies of this money are Buckstars where I typically spend nearly NT$200 on coffee and something to eat! It’s surprising how fast that money can go when I go there every day! Even the occasional trip to 85C can speed up the pace of expenses.

The rest of the money goes on small stuff for home or business, and I occasionally forget to reclaim this money! Right now, though, is an exception: I have nearly NT$2000 in my wallet and that’s before my pocket money. I can’t remember why… but it’s there. I should save it.

Don’t think ID theft can’t happen to you

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A recent report in Taiwan underlined how often personal and private information is often traded for less than $10 per name. In another recent story from the New York Times, a very successful businessman was systematically defrauded of $100,000 over a long period of time.

Identity theft is a serious and growing crime that inflicts serious damage on over 9 million people a year in the US alone. Identity theft can be placed on a par with break-in and robbery of an individual’s home in terms of psychological effects. The financial ramifications can be far more serious than the common burglary.

Identity theft involves the illegal use of a real person’s identity and financial standing to benefit an unscrupulous criminal. The Federal Trade Commission in the US says that over 40% of all complaints it receives relate the stolen personal and financial information.

Identity thieves use another person’s identity, to obtain credit in the form of credit cards, mortgages, store cards and every other conceivable line of credit. The average victim loses out to the June of over $6,000; some victims suffer much larger losses.

Financial identity theft is the act of stealing another person’s financial information such as bank records. This information is then used to obtain lines of credit and loans. They can also aid the criminal in obtaining forged checks, enabling them to raid the victims checking and savings accounts.

Identity cloning is slightly different in that it involves the duplication of the owner’s personal identity. The thief will then use the victim’s id to open bank accounts and lines of credit cards and mortgages. They may keep the assumed identity for long periods of time.

The thieves find their information through a multitude of ways including computer fraud. This can involve impersonating a large company or bank and asking the victim to sign in using their password to resolve some perceived problem with their account.

Less high-tech means of gaining information include rifling through trash to find credit card statements and other basic information gained from financial and non-financial correspondence.

To protect itself from these unscrupulous individuals and criminal gangs members of the public need to be constantly vigilant while online, avoiding giving away even minor personal information, as well as make sure that your computer isn’t infected by spyware or other vile forms of ~ware.

Shopping online, with companies that are not well known, is one particularly well exploited avenue for of obtaining all the information and ID thief needs.

Antivirus and firewall protection, combined with what is known as anti-phishing software and essential tools on all home computers.

To avoid ‘dumpster diving’ credit cards and other financial statements should be shredded before disposal. Credit cards and bank statements should be carefully checked for strange purchasers and other inconsistencies.

Any credit offer coming to the house in the form of junk mail should also be shredded as they often contain vital financial information. Within the home, personal and financial information should be hidden and safeguarded as if it were cash, and not just left out on the kitchen table.

Mail should be retrieved from the mail box as soon as possible to avoid theft of useful information. Unless you are very familiar with the company no credit card information, should have been given out over the phone.

Prevention is the best way to avoid this kind of crime: you should take as much care of your personal information as possible. Other times, though, vigilance may be your best bet to catch any wayward transactions.

Quick Bits: Google Calculates Currency

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I know this is likely an old feature in Google, but it’s one I happened on by chance when I was researching GBP:US$ currency levels. As an aside, I noted that just a few weeks ago, the GBP was getting nearly 2 dollars, but the currency has weakened (or weak-kneed) by nearly 10% in just a shortime! It’s currently under $1.80.

Anyway, take a look at the image. The next time you’re away in foreign lands, you can whip out your mobile and do some approximate (I did say ‘approximate’ transactions) to figure out whether you’re getting the best rates or even just what the rates are.

currency in Google

The syntax is a little quirky:

Your Amount + Your Currency + in Target Currency

The result is worked out for you in the first line and presented. You’ll find that you can work out odd amounts, quicker than using a calculator, and you’ll be able to see any typos and redo the calculation faster and more accurately.

If you don’t know the currency code, you’ll need to find a currency list for you to identify your currency. But after that you can simply enter the currency name as normal. It doesn’t work for Gold or Silver but it’d be useful if it could. In fact, working out stock prices would also be a good way to use the function. Wonder why Google didn’t do that yet?

Oh, and did I say you could link to the calculation, embed the link in emails and websites, and so on? No. Try it.

Two Credit Card Bills: Wish I had taken my own medicine!

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Don’t you ever wish you had taken your own medicine? I blogged all about how to keep a track of my expenses. Usually, that’s not a big deal but so I don’t use anything except my memory to recall the two or three transactions.

Hah! I should have done. This time I had 18 transactions to keep records for, and I FAILED. Miserably! So if you don’t want to make the same STUPID mistake as I did, read about how to avoid it. It’s pretty easy. It was a busy month for this bank as I racked upover NT$52K worth of spending. So let’s get started.

Life Expenses – NT$15,907

On July 19th I went to FNAC in Tienmou, and they always have a great selection of stuff, so I was tempted to spend NT$734 on SOMETHING. The problem is I can’t remember what it was for. Batteries, Memory Cards, who knows… at the moment, I didn’t find my receipt for that. On the very next day, we spent another NT$1588 on stuff at Mitzukoshi, but again I just don’t remember what that was. So let that be a lesson to ME!

In Taipei we bought a few more items at IKEA (energy saving lights, picture frames, etc.) and had Ed serviced and oil changed: NT$2578 and NT$3485. [IKEA had an odd assortment of lights: I was looking for energy saving spots, but I had to settle for 20W+35W instead of real energy saving bulbs. Still that was better than the original 450 watts we were burning. Got the wattage reduced to about 300W which will save about 1/3 of our spot light bill, and cut heat, too. The original 50W spots were quite HOT.] Additional expenses at Carrefour included another NT$2466. On July 21st, we also were charged NT$2000 for our life insurance policy (it’s a supplemental policy with investment based returns). To my surprise, Emusic also charged me a subscription on my credit card NT$3056.

Business Expenses – NT$6,390

Computer repairs (school system and home system both had ‘issues’ – the school system fried its videocard and had to have its motherboard replaced to remain a functioning system) and I bought a few peripherals for the school: an MP3 system, a new keyboard, and had XP reinstalled on the other system. Total repairs cost NT$6390 for one system, one motherboard, one reinstall plus… We also purchased some spotlights for school (see above) included cost NT$1072 plus NT$295 for a small picture holder for school.

2008 Summer Tour – $29,654

On July 21st we headed to Ilan as the beginning of 2008′s Grand Taiwan Tour. We stayed at a rather mediocre hotel in Jiao-Xi. It was one that we had originally liked a lot but this time we were very unlucky with our room as it was situated on main road, and every four or five minutes large trucks would roar up and down the road even at 2am. We eventually asked to be found a new room, but we were both exhausted by that, esp. after the long drive. Total charge for an uncomfortable night NT$2940. Cheap, yes. Cheap by average, but it cost us a lot in mood, energy and sleep!

Then it was onto Beautiful Hualien where we swiped with frenzy: NT$2100 on new T-shirts and shorts; then NT$2180 for a new pair of Crocs; two nights at the palatial hotel the Parkview Hotel which had good food, great scenery, a lot of wonderful things to do, and nice pieces of art – it was by far the classiest hotel on our trip – cost NT$14,396 (and the costliest); on the third night in Hualien we stayed at Taroko Gorge Hotel which we booked through a local travel agent in Hualien. That was a good experience as we drove through Taroko gorge and into the mountains on two quiet weekdays. The views were incredible, just incredible. The food in the hotel was fine, and portions were generous. Total cost NT$4500.

Then it was over the mountains to TaiChung to catch up with some friends, where we stayed at perhaps the cheapest of our choices: ChongKe Hotel in central Taichung. While it wasn’t the classy type, the facilities were good, it was central, and we both liked it for its convenience. NT$1800 (a special friend’s rate!). We also bought lunch for some friends returning to the States at a lovely vegetarian restaurant we ate at before: lunch was filling, fairly healthy and for four – cost NT$1738.

2008 Summer Trip (part 2) – NT$9677

Then we went to Kaohsiung and were thrilled to take the new high speed train. It was F-A-S-T. Tickets there were prebooked and cost NT$2380. Tickets back were bought at the station and cost NT$2680. But we returned on a Friday which is considered a peak train service. Oddly, booked seats were no cheaper than standby. I’m quite confused by their ticketing prices. Early bookings should be cheap to fill up the trains, standy bookings should be also quite cheap but regular prices should be more expensive. I think the service is having an identity crisis: is it a subway style ticket system (with subway gates), an airplane system, or a traditional train system? It’s quite clear they want to be seen as the last option, but then why have electronic gates, why check tickets ON THE TRAIN… Weird.

We also stayed at the highest hotel in the island in Kaohsiung: the Splendor. Which is a fantastic hotel, and service wise much better than the ParkView, but considerably less expensive: NT$4617 including minibar and one or two other sundries.

And the DAMAGE!

So this month we managed to spend over NT$61,242 (including cashback of NT$386). That’s quite impressive for us. Still, the business will covert some expenses (one repair) and sundries, some of this was regular ‘life expenses’ and the rest was our summer trip. We didn’t set out with a budget in mind for our trip, but I figured we’d spend about NT$50K or so, including gasoline, eating out, hotels, and sundries. I think we came pretty close. Fortunately, last month’s bills were paid off in full, and no interest or late charges were incurred.

Using Google Docs to track your expenses: Simple Step-by-Step Approach

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Keeping a track of expenses is truly a nightmare especially when you’re on vacation. You have all those little bits of paper, phone numbers, receipts, credit card receipts, cash, foreign coins, etc., etc. Soon you end up with a wallet that looks similar to this. If you’re anything like me, being organized is a real challenge. I do have folders and organisation, but there are times when the whole system seizes up! You know what I’m talking about if you take a look at this wallet of mine.

Things flopping out everywhere, terrible. Well, a blog I was reading suggested using Google Docs new forms feature to create an expense list. It’s a brilliant idea if you have a mobile device, or prefer to tally your expenses at the end of the day or like to do it at work (when the boss isn’t looking). So here goes: a step-by-step guide to setting it up.

You will need:

  1. a bunch of receipts to set it up;
  2. a Google Email account so you an access Google Docs;
  3. and a little patience!

Step 1: Create a new form – look in the image to see how it’s done. Click on ‘new’, tab down to ‘form’ and release the click or click on it again.

new form image

Step 2: You will now see a screen with the form tabs and fields.

base form

A field is the area of the form that you need to type some data. So, in the Untitled form, you can enter the Form Name. In the Question area, you can write: “What is this expense for?” or similar. If you need help text, enter something useful so you know what data to enter. Then choose the question type: “Text” is most straightforward at this point. Then click ‘done’ and ‘required’ (if need be).

sample report question 1

Step 3: To add a new field, press ‘Add Question’ and repeat as necessary. Repeat this for the date, the form of payment, and the amount.

repeat operation

Step 4: I’ll show you my completed form which you can see for yourself.

sample report form

That’s pretty much the form set up. Don’t forget to hit ‘save’ so you don’t lose the changes. You can click to see the form which I have published and you can try it out!

So what happens to the data? Well, let’s take a look. The data is auto-saved in the base spreadsheet for later. You go to your Google Docs again and you’ll see the new spreadsheet sitting there. I’ve entered several of my favorite ‘sins’ and you can see the result.

basic form and results

Each item is stamped with the entry time and the fields you required. You can then perform any calculations you like using traditional spreadsheet functions. You can then email the form, embed the form in your blog or online documents, or go back and edit the form as you wish.

I’ve set my form to be published and republished as data is entered. You can take a look at it yourself, just click on the image above. Please enter some items for purchase, and you’ll see it updated dynamically. Pretty simple, I’d say. No doubt, far more complicated than it looks, under the hood!